TERMS OF USE POLICY

Handmade Keepsake Bears by Tate and Co Keepsakes

We reserve the right to adjust the terms and conditions as required and therefore you should read these terms and conditions each time you make a purchase.

PRICES

All prices are inclusive of VAT where applicable. Postage and Packaging and additional charges for extras or upgrades are additional and will be clearly explained to you before confirming your order.

PAYMENT TERMS

All items must be paid for at the point of order, by Bank Transfer. We may consider special requests for payment by payment link or cash. Any such requests should be sent via email before placing an order. We reserve the right to decline any such requests. In any case, no keepsakes will be started by us until full payment has been made.

SENDING US YOUR CLOTHES

For keepsakes and other memory items. It is your responsibility to provide the right number of suitable clothes. To be deemed suitable the clothes must be: Laundered, in good condition, and intact.

We do not have laundry facilities and will not be held responsible for washing items as this may result in damaging the material. We ask politely for items to be cleaned before giving the clothing to us. Clothes should be in good condition for re-stitching together, If clothes are extremely worn or have been previously cut they may not be suitable. If clothes are deemed unsuitable when we receive them, we reserve the right to refuse to use them and you will be informed and given the opportunity to provide additional clothes – please be aware if you have posted the clothing, you will be responsible for paying the additional postage and packaging. If you specifically want all the items used, or feel particularly strongly about certain items, this must be specified when the clothing is provided to us. We will do our best to honour all requests but cannot guarantee to include all special requests.

If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please email/ contact us before you give them to us. We cannot be responsible for any items lost in the post on their way to us and we therefore recommend that you send all clothes recorded delivery.

DELIVERY

We currently dispatch our orders to the UK only. We can deliver to Highlands and Islands but the price would be on request and be a tracked service (this may not always be DPD for these deliveries). We dispatch all of our keepsake orders with couriers using DPD at the rate of £6.50. We always use a fully tracked delivery service for the keepsake orders. For all items not made from items supplied by customers (such as gift vouchers) we use Royal Mail first class. Please note that there is always an element of risk with using a courier/postal service and whilst we will always assist in any issues with couriers where we are able, we cannot be held liable for items that are lost in transit.

KEEPSAKE TIMESCALES

We work extremely hard to ensure your keepsake arrives with you within the timescales given upon placing your order for the keepsakes. However, in some instances this is not possible due to a number of reasons. Tate and Co Keepsakes reserves the right to extend the timescales in these instances.

CUT OFF DATES FOR KEY EVENTS

The advertised dates (through email, social media, our website and other sources) apply to the completion of a transaction and receipt of clothing items. Should clothing not be received by advertised deadlines we reserve the right to change delivery and charge applicable fees as appropriate.

If we do not receive your clothing items by the relevant date, we will contact you when we do receive the clothing to communicate the cost and the process for payment. It is also possible your order will not be delivered in time for Christmas.

RETURNS, REFUNDS AND EXCHANGES

We do our very best to make sure you receive the items you want, exactly as you want them. However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 28 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition. In the event that an item becomes damaged after this initial 28 day period, we reserve the right to charge a fee for repair of the item as we cannot be held responsible for handling or storage of these delicate keepsake items.

For items where we are not informed within 28 days of there being an issue we reserve the right to refuse a refund. For keepsakes and other personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. Some of the keepsake animals can vary quite a lot in appearance depending on the material used (how stretchy it is for example) and we cannot guarantee that your keepsake will look identical to the photographs on our website. Where there is no actual fault with the item but you are unhappy with the appearance we may agree to try and alter it for a fee starting from £10 and may vary depending on the alterations, you will need to cover the postage back to us. We cannot refund or exchange used or customer damaged items.

Where returning items please get proof of postage and where possible use recorded delivery. For items that are faulty or incorrect we will refund the postage. No refunds or exchanges will be made until the goods have been returned to us. We will make design decisions about where items of clothing are used.

This does not affect your statutory rights.

YOUR RIGHT TO CANCEL

When you order over the telephone or via email you have a statutory right to cancel your order and receive a full refund for the price paid for the product for 14 days from the date that the order is placed, under the Consumer Protection (Distance Selling) Regulations 2000.

This right does not apply to any personalised products, or any products that have been tailored to your specific requirements. If you wish to exercise this right you must contact us by email or in writing to tateandcokeepsakes@yahoo.com before the end of the 8th working day after you receive the item from us. You will be responsible for the postage cost of returning the items to us, but where all the items in an order are returned we will refund the cost of the original postage from us, along with the price paid. If you wish to cancel an order for a keepsake/memory product you may do this by emailing us at the address above, prior to sending us your clothes for that order and we will refund the full price you paid.

SUPPLY

All of our orders are subject to availability. We reserve the right to refuse to supply any individual or company.

Our customers are reminded that all of our designs are copyright protected and any attempt to reproduce them or any of the images on our site will result in legal action being taken. Tate and Co Keepsakes reserves the right to use it’s own photography of products it has created for marketing purposes.

DISCLAIMER

We do our very best to ensure that all of the information on our website is correct. Given the handmade and very personalised touches that our products receive, all measurements are approximate.

Particularly with keepsakes and other memory items the products can vary greatly in their appearance due to the types of materials supplied by you. We use the same patterns for each keepsake/memory item and any variations are therefore unavoidable and we will not replace items where they do not exactly match the product example photograph on the website. Whilst we have extremely robust processes in place and take great care over all customer orders, Tate and Co Keepsakes cannot be held liable for any loss of or damage to customer items.

Web Site Usage and Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Please read these “Website Terms of Use” carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ABOUT US

This website is owned by Tate and co keepsakes.

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

OUR SITE CHANGES REGULARLY

We update our site regularly, and may change the content and services offered at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

TRANSACTIONS CONCLUDED THROUGH OUR SITE

Contracts for the supply of goods or services or information formed through our site or because of visits made by you are governed by our terms and conditions of supply.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please email your request using our usual contact methods.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW

The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on this site, contact us using our usual contact methods.

Updated July 2025